How can we help?
Use guides to get started, chat on discord, or contact the help desk for billing queries.
GitHub
You can post suggestions, issues, and feedback on our GitHub.
Suggestion Board
Upvote & post ideas
Game requests
Upvote & submit
Release notes
Learn about releases
Talk to a human
Sometimes you want to talk to a human, and we get that. Check out the options below.
Please help us avoid wasting precious time: search first.
Frequently asked questions
Where can I find my active subscriptions?
All active subscriptions are on the subscription overview page, located under "Account" in the sidebar menu.
What is your trial & refund policy?
You can try all features for free using a free plan. Purchases are final. Check the Terms and Conditions for more information.
I ordered the wrong subscription; what should I do?
In most cases, you can swap the subscription for something else. You can do this on the dashboard.
My game server stopped working after X; now what?
Usually, things break after something is changed. That includes updates. Check out the Game server not starting / Game server crashing article in our help desk to fix the issue.
Can you help me fix my game server?
We set up a special section to help you fix the most common issues with game servers. These guides help you solve 99% of the problems.
More questions? We're on Discord »
All dashboard features
